Training and Documentation

Training
We know from experience that the project doesn’t end when the room is complete. Whether your users are experts or novices, we know that the technology in your new meeting room may be new and unfamiliar. That’s why OE offers GroupCare™ Training, a complete range of training services for both support staff and end-users. We provide basic end user training and advanced technical training for support staff.

A training session typically includes the following elements:

• Step by Step Instructions on the functionality of the System
• Basic Troubleshooting
• “Hands on” Training at the control panel

Documentation
We offer a basic Quick Start laminated card or comprehensive User Guides for your end users or support staff. Quick Start guides provide brief high- level instruction for the basic functionality of a system and they include graphics of the touch panel pages. User Guides are a more comprehensive document that incorporates the step-by-step process for all system functions in a detailed and systematic manner. The user manuals also include graphics of system touch panel pages and are bound into a booklet.

AV Service Desk

Our relationship is not over at the conclusion of the installation. Our Service Desk and comprehensive service plans ensure that we are there for you in the way you want us to be. We can guarantee phone and onsite response because we have a dedicated help desk 8:30am to 5:00pm weekdays. Our team logs your service questions, provide remote diagnostics, troubleshoots and schedules a technician to come on site to resolve any issues.. Our advanced service ticketing system sends email notifications on the status of your service call to keep you up to date.

Contact our AV Service Desk: 800-562-0068 Groupcare@oene.com

AV Support Plans

Annual Contracts:
OE’s GroupCare maintenance programs will provide you with the support and coverage needed to protect your audiovisual and conferencing system investment, regardless of whether your equipment is existing or was purchased through OE.. Our service technicians are factory trained and industry certified to service the smallest to the largest integrated systems to ensure your system is operational in a timely manner.

Our standard maintenance agreements include the following coverage:

Time and Materials Service

OE provides onsite support to customers without Aftercare maintenance programs on a Time and Materials basis. Typical hourly services include training on existing systems, onsite support, preventative maintenance, assistance with manufacturer warranty claims, product repair and product replacement.

AV Managed Onsite Staffing

OE’s Onsite Staffing contracts provide you with your own technology specialist to assist in the use and support of your installed audiovisual and video conferencing systems. Onsite staffing contracts are customized to your unique set of needs and can include such responsibilities as:

• Providing meeting support for company meetings involving technology
• Perform ongoing preventative maintenance of equipment
• Troubleshoot technology issues
• Coordinate with GroupCare support for product repair needs
• Manage video conferencing network
• Provide end-user support and training
• Gather metrics on the use of technology products

Our Managed OnSite Staffing Service allows you to focus on running your business while we focus on what we do best, making sure technology works to support your business each and every day.